Damaged & Incorrect Items

Damaged & Incorrect Items

We take great care in packaging and quality checking every order before it ships. However, if something arrives damaged or you've received the wrong item, we want to make it right.

What to Do

Please contact us within 48 hours of receiving your order at kallitorontojewelry@gmail.com with your order number and photos and or videos of the damaged or incorrect item. We'll review your case and work with you on the best resolution.

Please Note

We do not offer refunds or exchanges. In the case of a damaged or incorrect item, we will assess each situation individually and determine the appropriate next steps.