Refund policy

Kalli Toronto Refund, Return & Store Policy

Thank you for choosing Kalli Toronto. We want you to love your purchase. Please review our policies carefully before placing your order.

Returns & Refunds

Return requests for eligible items must be submitted within 7 days of delivery. Custom and Made to Order and Sale items are not eligible for returns or refunds. 

For customers in certain countries where consumer protection laws provide additional return rights, applicable legal return timeframes will apply.

Eligible items must be:

• Unworn and unused

• In the same condition as received

• Returned with all original packaging, tags, and included materials

To request a return, please contact us at kallitorontojewelry@gmail.com and provide:

• Your order number

• A description of the issue

• Clear photos and/or videos of the item, packaging, tags, and any concerns with the order

Items must be returned in the same condition as received. If the item, packaging, tags, or included materials are missing, damaged, altered, or not returned as originally received, the return may be denied and a refund will not be issued.

Customers are responsible for return shipping costs unless the item arrived damaged or there was an error with the order.